Interested in building your knowledge on smart metrics and field accountability, but didn't get a chance to attend the live webinar—no worries!
The full recording will be available on-demand in our resource centre a few days after the session:
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TAYLOR CARMICHAEL
Director of Systems Southeast Restoration
Restoration companies know there’s room to improve in the field—but identifying what to measure (and how to improve it) isn’t always obvious. In this session, Taylor Carmichael from Southeast Restoration will break down the KPIs that actually move the needle—and how aligning your field teams around them can drive real results.
You’ll walk away with a better understanding of how to improve operational performance without slowing your team down.
Who Should Attend? This session is designed for:
The KPIs that matter most for field performance and profitability
How better documentation speeds up approvals and collections
How to align your team around clear, actionable goals
Simple systems and habits that boost accountability without micromanagement
Real examples of operational changes that improved margins
Operations leaders
Anyone responsible for job performance and profitability
General managers
Project managers
Taylor Carmichael is the Director of Systems at Southeast Restoration, where she leads the integration of technology and operations across the cleaning and restoration industry. With a Master of Information Systems and over a decade of industry experience, Taylor focuses on streamlining workflows, improving communication, and driving scalable solutions. She’s passionate about making technology practical by bridging innovation with day-to-day execution to help restoration teams work smarter and grow stronger.